Customer Success Coordinator (Closed)
| Job Title: | Customer Success Coordinator (Closed) |
| Our Client: | Warehouse and Logistics Service Provider |
| Country: | United States |
| Location: | Secaucus, NJ |
| Specialisation: | Supply Chain |
| Salary: | $50,000-$100,000 |
| Job Reference: | 4791 |
| Contact Person: | Sean BJ KIM Associate Recruitment Consultant |
| Contact Email: | sean.bj.kim@cesna.com |
| Job Published: | 2023-05-24 |
Position
Customer Success Coordinator
About Our Client
- Advanced Warehouse is a fast growing, full-service Third-Party Logistics (3PL), helping SMBs and global brands with E-Commerce fulfillment, Amazon FBA, big-box retailer distribution, and wholesale fulfillment with the backing of modern technology and our unique, boutique-like service level.
- To help excel our organization’s growth, we’re seeking an individual who’s passionate and eager to learn the ropes of how retailers and wholesalers rely on 3PLs to manage and fulfill online orders as a Customer Success Coordinator by acting as the key liaison for client accounts.
Job Summary
Our Client is now hiring Customer Success Coordinator, who may handle order fulfillment operations, billing, and customer service functions in a timely manner
Job Description
- ? Handle order fulfillment operations, billing, and customer service functions in a timely manner
- ? Communicate and follow-up with customers on order requests and inquiries
- ? Coordinate and communicate with transportation vendors to ensure timely and accurate deliveries
- ? Mediate delivery requirements and shipment tracking between customers, truckers, brokers, warehouse associates, and vendors to ensure proper delivery
- ? Analyze work processes while doing associated data entry tasks into operating system
- ? Develop and retain relationships with trucking, warehouse, customs brokers, ports, and other vendors
- ? Positively impact client success
Qualifications
- ? Bachelor’s degree in Business Administration or Supply Chain Management or related field
- ? 1+ years of experience in handling customer service
- ? Strong attention to detail
- ? Well organized and quick to adapt
- ? Willingness to constantly learn
- ? Proficient in using Microsoft Office Suite (Word, Excel, Powerpoint)
- ? Good and clear communication skills
- ? Experience in logistics, and/or supply chain (preferred)
- ? Speaks Korean (preferred)
What's On Offer
- ? Health, Dental, Vision Insurance ? 100% coverage for you and family
- ? Free Daily Lunch Catering
- ? Annual performance-based incentives
- ? Continuous Education plan available
- ? Certification Recognition Program
- ? Fitness Center Membership Subsidy Program
- ? Corporate Library
Apply online or feel free to contact us directly for more information about the opportunity. Due to the high volume of applicant, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.
Apply Now
