|Job Title:||Quality Manager- Customer Satisfaction (Closed)|
|Our Client:||A Leading Energy and Battery Solution Company|
|Specialisation:||Manufacturing & Engineering|
|Contact Person:||Brandon K. PARK Director|
Quality Manager- Customer Satisfaction
The Customer Satisfaction (CS) Manager StarPlus Energy Battery Joint Venture is responsible for Customer Quality and also all aspects tied to engineering, product changes, suppliers, production, improvements, and launches are channeled through this organization. The CS Manager will be primary contact for the end item customer interface regardless of the issue of concern. This individual will report directly to the Director of Customer Quality at StarPlus Energy. This position will be leading a diverse team of salary high-level technical workforce responsible for customer interface, component failure analysis, warranty performance for High Voltage Advanced Battery Manufacturing. The Customer Satisfaction Manager will be lead point of contact for all customer support activity including the management of all 0 km and customer field/warranty issues. Additionally, the position will manage all OE customer quality metrics and Key Process Indicator (KPI) with respect to High Voltage Battery Modules. The CS Manager is also responsible for the management and timely completion all failure analysis of modules, cell or various components. This position is key interface for all external points of contact when dealing with quality and reliability, and potential interface with outside external agencies. Support the StarPlus Energy company’s quality management system related processes and contribute to achieving operational and strategic decisions. Contribute to the quality objectives in order of satisfaction interested parties. Cooperate with the company's departments to ensure that customer needs are fulfilled. Focusing on enhancing and maintaining customer satisfaction level and providing customer care. Ensuring customer requirements are met and access to the customer portal. Ensuring the promotion of customer focus throughout the organization. Handling, coordinating and responding to Customer Complaints, participating in failure analysis. Define and handling those risks and opportunities that can affect conformity of products and services and the ability to enhance customer satisfaction are determined and addressed. Determination, understanding and consistently meet customer and applicable statutory and regulatory requirements. Full coordination of PPAP and validation processes (first sample, re-qualification), documenting sample results. Additional responsibilities will include but are not limited to the following.
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